The ability to effectively, diligently and professionally investigate allegations or complaints relating to the abuse of vulnerable people in care is essential for the education, health, human services, disability and care sector.

Participants of this four-day course will gain an understanding the complaint and investigation process relevant to those investigating or managing investigators of reportable conduct matters affecting children, elderly people or people with a disability. The program includes a full day of focus on developing the skills to safely and sensitively interview vulnerable people, children and respondents.

We tailor this program to the legislation, scheme and other needs of each jurisdiction. The Investigating Abuse in Care training course gives leaners the ability to conduct structured investigations with strong adherence to procedural fairness and the insight to make decisions which are compliant with industrial law while protecting vulnerable individuals. This important course has also been specifically designed to meet the best-practice recommendations of the Royal Commission into Institutional Response to Child Sexual Abuse, and is regularly updated to reflect and include guidance offered in each jurisdiction over time.

Investigating Abuse in Care is a capstone training course for professionals working in areas such as education, student wellbeing, safeguarding officers, human resources, investigators, managers, carers and decision-makers working in children services, elderly in aged care and disability service sectors.

Learning Outcomes

At the end of the short course, participants will be able to:

  • Respond to initial complaints and meet reporting obligations;
  • Conduct risk assessments on employees accused of misconduct;
  • Investigate historical complaints;
  • Obtain information and liaise with other agencies;
  • Investigate institutional abuse and foster care complaints;
  • Develop terms of reference and allegations;
  • Plan an Investigation;
  • Conduct interviews with vulnerable people;
  • Use PEACE model and cognitive interviewing methods;
  • Understand bias and evaluate evidence;
  • Understand grooming behaviour and breaches of professional boundaries;
  • Collect and preserve relevant evidence;
  • Write clear logical reports;
  • Make sound decisions based on evidence

Course Fees

$2,100 per student

Groups of 3 students or more enrolling together each get a 10% discount

Learners who enrol in our nationally accredited PSP40416 Certificate IV in Government Investigations within six months of completing this three-day course receive a (maximum) 25% discount, and may qualify for recognition of prior learning and/or credit towards the certificate. Learners wishing to take up this opportunity are advised to retain records of their attendance and their activities completed during the class.

Course Entry Requirements

  • Must be 18 or more years old
  • Must have obtained an academic level of Year 12 or above or equivalent
  • Must meet course prerequisites and the requirements of our enrolment process

Public training dates

  • 15, 16, 22, 23 March 2022
  • This course is being redeveloped into two streams (child + disability sector stream; aged care + disability stream) – express interest to receive updates!

An important note: for January – June 2022, all public courses will be delivered online using Zoom. If you would like a private course for 5+ learners, these can be run in person. Please contact us directly to arrange.

Once we know a course that suits you has sufficient enrolment numbers  go ahead, we’ll provide you with the details for your final confirmation.  You won’t receive an invoice until this happens.

If you’d like to enrol 5 or more learners, please contact us to arrange private dates for your organisation.


Note that where enrolment numbers are low, courses may be rescheduled to ensure enough learners are present for effective group learning. Where this occurs, learners will be notified approximately two weeks before the date, and invited to the new sessions or offered an alternative arrangement. 

Please note that the delivery of classroom-based training is subject to change due to government mandated COVID19 restrictions and the need to ensure safety for all participants. As such, classroom-based training may be substituted with digital online training if required.

More information

Contact us for more information about Investigating Abuse in Care.