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Psychosocial incidents result in sensitive, impactful investigations. Party expectations and experience, practitioner confidence, concurrent organisational procedures and other factors require a process which takes the best of misconduct and safety investigation practices without allowing tradition to overcome workplace needs.

Our psychosocial investigation program provides learners with the tools to manage wider organisational risk, build alignment between decision makers, and manage highly subjective evidence. With a trauma-informed lens and no-fault approach, this program offers an innovative perspective on when, why and how investigations should be carried out, and how to reduce the impact of the process on all stakeholders.

This course assumes learners have existing knowledge of the investigation process, and experience of at least one or two cases. If learners do not meet this prerequisite, just let us know and we can adapt the course to suit.

Course Outline 

  1. The investigation framework and psychological framework
  2. Fairness, rights, obligations and expectations
  3. Initial assessment, issue spotting and defensible decisions
  4. Key players, case management and communication
  5. Scoping and planning: new approaches
  6. Evidence gathering: new approaches
  7. Weighing evidence: new approaches
  8. Reporting on what you learned
  9. Implementing learnings

Learning Outcomes

At the end of this short course, learners will be able to:

  • Understand psychosocial incidents and how they impact behaviour, culture, narrative and decisions
  • Apply trauma-informed practice to own actions and decisions, and to existing procedure
  • Blend misconduct and safety investigation practices to meet compliance requirements
  • Explain and manage expectations on party rights, organisational responsibility, process outcomes and fairness
  • Identify, assess, prioritise and make initial response to psychosocial reports
  • Apply a “walk-with” approach to include parties and stakeholders in decision-making, without losing control of the process
  • Use a procedural approach to decision-making which is documented, defensible and just
  • Explore individual, procedural and organisational history to identify and manage bias
  • Use a collaborative case management approach to protect parties, workplace and process integrity
  • Update scoping and planning practices to reflect a learning approach
  • Apply innovative psychosocial risk management strategies to investigation plan
  • Gather documentary evidence in a trauma-informed and proportionate manner
  • Gather witness evidence using a trauma-informed, empowering, no-fault approach
  • Maintain control of the process despite pressure from parties, stakeholders, advisors or own fears
  • Enhance cultural safety of the process through collaboration and a learning focus
  • Handle evidence which cannot be corroborated or is influenced by subjectivity, existing conditions, high conflict environments
  • Draw findings which support safety, practical action and organisational learning
  • Report in a manner which shows sensitivity, respect, compliance and procedural rigour, and safety communicate learnings with parties
  • Use investigation learnings to support improved safety, improved systems, improved practice and greater organisational maturity

Course Overview

Duration: Full day 9:00 AM – 4:30 PM (or equivalent)

Delivery Mode: In person strongly encouraged. Travel costs are additional.

Fee: $3,100 plus GST – per cohort of up to 20 learners 

Public sessions of this program are not available in 2026.

 

If you are looking for a tailored edition of this course, just contact us.

Training Dates

For a private class for 4 or more learners, please contact us directly to arrange any training dates, content, and delivery location at your convenience.

If you want undertake this course but don’t have 4 or more learners, please contact us to express your interest. We will notify you once there are enough interested learners to run a public cohort.

More Information

Please contact us for more information.

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