{"id":4512,"date":"2023-10-06T14:41:49","date_gmt":"2023-10-06T04:41:49","guid":{"rendered":"https:\/\/www.wiseworkplacetraining.com.au\/?page_id=4512"},"modified":"2023-10-20T09:46:37","modified_gmt":"2023-10-19T23:46:37","slug":"complaints-handling","status":"publish","type":"page","link":"https:\/\/www.wiseworkplacetraining.com.au\/complaints-handling\/","title":{"rendered":"Complaints Handling"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_single_image image=&#8221;1899&#8243; img_size=&#8221;1200&#215;300&#8243;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1630973161055{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1696728468949{padding-bottom: 20px !important;}&#8221;]This one-day program <em>Complaints Handling<\/em>\u00a0equips participants with the essential knowledge and skills required to effectively manage complaints within an organization. Complaints play a crucial role in maintaining a healthy workplace and ensuring compliance with legislative obligations. By understanding the nuances of complaints, participants will be better prepared to address workplace misconduct and create a safer, more inclusive environment.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1607740217591{margin-top: 20px !important;}&#8221;][vc_column]<div id=\"ultimate-heading-3193663727fa23947\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-3193663727fa23947 uvc-7472 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-3193663727fa23947 h2'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;color:#29527a;margin-top:40px;\">Learning Outcomes<\/h2><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1630973186272{margin-top: 20px !important;padding-bottom: 20px !important;}&#8221;]At the end of this short course, participants will be able to:[\/vc_column_text]<div class=\"standard-arrow list-divider bullet-top\"><ul>\n<li>Understand the role of complaints within an organisation<\/li>\n<li>Know the definitions and legislative obligations in relation to workplace conduct<\/li>\n<li>Receive, document and assess complaints to choose the appropriate pathway<\/li>\n<li>Recognise issues of intersectionality and other risks in complaints handling<\/li>\n<li>Recognise indicators, high-risk situations and the effects of culture on misconduct<\/li>\n<li>Respond to disclosures in a safe and appropriate manner<\/li>\n<li>Comply with workplace practices and obligations<\/li>\n<li>Properly document complaints and reports<\/li>\n<li>Maintain own wellbeing and support others using self-care, peer support and other techniques<\/li>\n<\/ul>\n<\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1607740217591{margin-top: 20px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1697759167111{padding-top: 25px !important;padding-bottom: 25px !important;}&#8221;]<\/p>\n<h2>Course Overview<\/h2>\n<p><strong>Duration:<\/strong> One day 9:30 AM &#8211; 4:30 PM AEDT<\/p>\n<p><strong>Delivery Mode:<\/strong> In person or virtual workshop<\/p>\n<p>&nbsp;<\/p>\n<h3>Course fees<\/h3>\n<p><strong>Public classes:<\/strong> Please contact us to express interest<\/p>\n<p><strong>Private classes:<\/strong> $2,500 per day (recommended class size from 4-25)[\/vc_column_text]<div id=\"ultimate-heading-2493663727fa23aac\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-2493663727fa23aac uvc-3704 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-2493663727fa23aac h2'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;color:#29527a;margin-top:40px;margin-bottom:15px;\">Course Entry Requirements<\/h2><\/div><\/div><div class=\"standard-arrow list-divider bullet-top\"><ul>\n<li>Must be 18 or more years old<\/li>\n<li>Must have obtained an academic level of Year 12 or above or equivalent<\/li>\n<li>Must meet course prerequisites and the requirements of our enrolment process<\/li>\n<\/ul>\n<\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1607740217591{margin-top: 20px !important;}&#8221;][vc_column]<div id=\"ultimate-heading-6112663727fa23b86\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-6112663727fa23b86 uvc-4587 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-6112663727fa23b86 h2'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;color:#29527a;margin-top:40px;margin-bottom:15px;\">Training Dates<\/h2><\/div><\/div><div class=\"standard-arrow list-divider bullet-top\"><p>For a private class for 4 or more learners, please contact us directly to arrange any training dates, content, and delivery location at your convenience.<\/p>\n<p>If you want undertake this course but don&#8217;t have 4 or more learners, please contact us to express your interest. We will notify you once there are enough interested learners to run a public cohort.<\/p>\n<\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1607740217591{margin-top: 20px !important;}&#8221;][vc_column]<div id=\"ultimate-heading-1772663727fa23c2a\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-1772663727fa23c2a uvc-5549 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-1772663727fa23c2a h2'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;color:#29527a;margin-top:40px;\">More Information<\/h2><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1697759191161{margin-top: 20px !important;}&#8221;]Please <a href=\"https:\/\/www.wiseworkplacetraining.com.au\/contact\/\">contact us<\/a> for more information about <em>Complaints Handling.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_btn title=&#8221;EXPRESS INTEREST NOW&#8221; style=&#8221;outline-custom&#8221; outline_custom_color=&#8221;#29527a&#8221; outline_custom_hover_background=&#8221;#eb0151&#8243; outline_custom_hover_text=&#8221;#ffffff&#8221; shape=&#8221;square&#8221; size=&#8221;lg&#8221; align=&#8221;right&#8221; css=&#8221;.vc_custom_1668574325056{background-color: #ffffff !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.wiseworkplacetraining.com.au%2Fcontact%2F|title:Contact%20Us|target:_blank&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;1899&#8243; img_size=&#8221;1200&#215;300&#8243;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1630973161055{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1696728468949{padding-bottom: 20px !important;}&#8221;]This one-day program Complaints Handling\u00a0equips participants with the essential knowledge and skills required to effectively manage complaints within an organization.&hellip;<\/p>\n","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"ticketed":false,"_links":{"self":[{"href":"https:\/\/www.wiseworkplacetraining.com.au\/wp-json\/wp\/v2\/pages\/4512"}],"collection":[{"href":"https:\/\/www.wiseworkplacetraining.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wiseworkplacetraining.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wiseworkplacetraining.com.au\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wiseworkplacetraining.com.au\/wp-json\/wp\/v2\/comments?post=4512"}],"version-history":[{"count":14,"href":"https:\/\/www.wiseworkplacetraining.com.au\/wp-json\/wp\/v2\/pages\/4512\/revisions"}],"predecessor-version":[{"id":4776,"href":"https:\/\/www.wiseworkplacetraining.com.au\/wp-json\/wp\/v2\/pages\/4512\/revisions\/4776"}],"wp:attachment":[{"href":"https:\/\/www.wiseworkplacetraining.com.au\/wp-json\/wp\/v2\/media?parent=4512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}