Protecting and Managing Volunteers in the Workplace

    Most of us agree that volunteer work is an excellent initiative; one of those ‘win-win’ situations where both the organisation and the community benefit from the unpaid work of kind citizens. We also understand that even the best work-related relationships have their challenges. These include issues around workers compensation, clashes between paid and […]

How to Handle Complaints in the Aged Care Sector

With Australia’s aging population, it comes as no surprise that the demand for various aged care services continues to escalate. It is also somewhat inevitable that complaints will rise, as aged clients and their loved ones navigate their expectations and emotions in a relatively challenging time. We examine the latest work of the aged care […]

6 Pillars of an Effective Fraud Prevention Program

  Fraud is enormously detrimental to Australian organisations, with KPMG putting the average cost of each case in 2015 at $1.4 million. There can be a number of reasons why an employee commits fraud, such as personal financial pressures, personality traits, rationalisation, and opportunity. Since it’s fairly impossible to control other people’s personalities, thoughts and […]