Wise Workplace Training is guided by its policies and procedures in maintaining a coherent and consistent approach to training, assessment, student services, and quality assurance.
Please contact us with any and all questions about our practices. Specific policies and forms can also be requested from our team directly via [email protected].
Policies & Procedures
AQF Certification Policy and Procedure
Complaints and Appeals Policy and Procedure
Credit & Recognition of Prior Learning Policy and Procedure
RTO Qualification Fees and Refunds Policy
Short Course Fees and Refunds Policy
Health and Safety Policy and Procedure
Quality Assurance Policy and Procedure
Student Administration Policy and Procedure
Student Handbook (including student code of conduct and student agreement)
Training and Assessment Policy
Key Forms
To provide feedback, make a complaint or appeal an assessment decision, simply write to us.
Credit and RPL Application – please get in touch with us to discuss your eligibility first.
To request a payment plan, refund, deferral, withdrawal or any other change to your studies, simply write to us.
To access, change or receive copies of your records, just write to us.
Complaints & Appeals
In accordance with our regulatory obligations, Wise Workplace Training has developed and implemented a transparent Complaints and Appeals Policy to enable our learners and clients to know and understand your rights and our responsibilities.
The policy is public, and designed to ensure the principles of natural justice and procedural fairness are adopted at every stage of our approach to complaints and appeals. The policy:
- Sets out the procedure for making a complaint or requesting an appeal;
- Requires that complaints and requests for an appeal are acknowledged in writing and finalised as soon as practicable; and
- Provides that if our processes don’t resolve a complaint or appeal, our decision can be reviewed by an appropriate independent party, at the request of the person who lodged the complaint or appeal.
Our policy covers all our activities, including the conduct of:
- the RTO, its trainers, assessors, or other staff;
- a third party providing services on the RTO’s behalf, its trainers, assessors, or other staff; or
- a learner of the RTO.
The policy also covers review of decisions made by Wise Workplace Training, including assessment decisions and academic appeals.
As part of our efforts towards continuous improvement, we maintain secure records of all complaints and appeals and their outcomes. This allows us to identify potential causes of complaints and appeals, and take action to eliminate or mitigate the likelihood of reoccurrence.
To lodge a complaint or appeal, follow the process in our policy or contact us.