This one-day program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. Prepared and delivered by our mediation team, our course Workplace Conflict Resolution provides learners with mediation skills and a confident, compassionate, principled approach to conflict.
Note that this is not an accredited course offering mediation accreditation, and is recommended for use only within your organisation.
Workplace Conflict Resolution gives learners knowledge not only of when and how to resolve conflict (including by mediation), but of the causes and barriers that give rise to conflict and how to prevent them. The course will equip learners with the communication and emotional intelligence skills to deliver immediate benefit in the workplace, making this a worthwhile and practical opportunity.