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This one-day program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. Prepared and delivered by our mediation team, our course Workplace Conflict Resolution provides learners with mediation skills and a confident, compassionate, principled approach to conflict.

Note that this is not an accredited course offering mediation accreditation, and is recommended for use only within your organisation.

Workplace Conflict Resolution gives learners knowledge not only of when and how to resolve conflict (including by mediation), but of the causes and barriers that give rise to conflict and how to prevent them. The course will equip learners with the communication and emotional intelligence skills to deliver immediate benefit in the workplace, making this a worthwhile and practical opportunity.

Learning Outcomes

At the end of this short course, learners will be able to:

  • Understand and assess their workplace conflict context
  • Manage their own role in conflict and culture
  • Understand the risks, causes and costs of conflict
  • Apply a range of tools for de-escalating, preventing and mitigating conflict
  • Understand the end-to-end dispute resolution process and be able to adapt the process to fit circumstances
  • Know the role, qualities and approach of a good conflict resolver
  • Know how to choose the right process and person
  • Identify situations which are appropriate for mediation or other dispute resolution techniques
  • Be guided by the principles of conflict resolution and your workplace framework
  • Apply communication tools for conflict management
  • Use and develop emotional intelligence to resolve conflict
  • Understand the rights, obligations and privacy impacts of conflict resolution processes
  • Correctly document conflict resolution processes

Course fees

$700 plus GST per student

Groups of 3 students or more enrolling together each get a 10% discount.

Course Entry Requirements

  • Must be 18 or more years old
  • Must have obtained an academic level of Year 12 or above or equivalent
  • Must meet course prerequisites and the requirements of our enrolment process

Public training dates

  • 29 March 2022
  • 3 May 2022
  • 2 August 2022
  • 27 September 2022
  • 22 November 2022

An important note: for January – June 2022, all public courses will be delivered online using Zoom. If you would like a private course for 5+ learners, these can be run in person. Please contact us directly to arrange.

Once we know a course that suits you has sufficient enrolment numbers  go ahead, we’ll provide you with the details for your final confirmation.  You won’t receive an invoice until this happens.

Note that where enrolment numbers are low, courses may be rescheduled to ensure enough learners are present for effective group learning. Where this occurs, learners will be notified approximately two weeks before the date, and invited to the new sessions or offered an alternative arrangement. 

Please note that the delivery of classroom-based training is subject to change due to government mandated COVID19 restrictions and the need to ensure safety for all participants. As such, classroom-based training may be substituted with digital online training if required.

More information

Please contact us with questions about Workplace Conflict Resolution.