How to Action a Complaint
Good leaders and organisations want to support complainants, and take their complaints seriously. But not every complaint has the same seriousness, actionability, or ring of truth to easily reach consensus…
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Welcome to Wise Workplace Training
RTO 5797
Wise Workplace Training is a Registered Training Organisation, delivering tailored short courses and nationally recognised qualifications in all areas of workplace behaviour management. We have been offering learning and development solutions throughout Australia, New Zealand and Papua New Guinea since 1996. Backed by thirty years of consultancy experience, our programs reflect our comprehensive knowledge of the unique skills and expertise of investigators and other conflict management professionals, whatever the industry or sector. Our programs are practical and give learners the skills to immediately apply their knowledge, to help you get wise, and get working.
Explore our courses listed below, or get in touch with us to organise customised training and professional development program based on your individual or organisational needs.
Professional Short Courses
We offer a wide range of short courses which provide expert training in all areas of workplace behaviour management.
Conducting Workplace Investigations (Advanced)
An in-depth program for government investigators and HR personnel who are regularly required to conduct investigations into workplace misconduct including bullying, harassment and discrimination cases. Links with the Cert IV in Government Investigations.
Investigating Workplace Misconduct
A one day program providing essential skills to managers and HR professionals in complaints handling, responding to bullying, harassment and discrimination, and the formal investigation of complaints.
Writing Allegations & Investigation Reports (Advanced)
A one day program for investigators and managers to learn and apply our proven, procedurally sound approach to allegations and report writing.
Trauma Informed Investigations (Advanced)
This course is designed to equip participants with the knowledge and skills necessary to conduct trauma-informed investigations effectively.
Specialist child safety, disability or aged care investigations
Specialist training for investigators and managers handling investigations involving vulnerable people. Choose your regulation and sector for a tailored, comprehensive two-day course.
Workplace Conflict Resolution
This one-day program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution.
Investigating Fraud and Corruption
Program developed for government investigators and HR personnel who are engaged in corruption prevention, risk assessments and prevention training. The course deals with the risk factors and red flags of fraud and investigating workplace misconduct, fraud and corruption.
Nationally Recognised Qualifications
We offer a wide range of short courses which provide expert training in all areas of workplace behaviour management.
CPP30619 CERTIFICATE III INVESTIGATIVE SERVICES
This qualification will help new and emerging investigators build their skills and process for delivering top quality investigations.
PSP40416 CERTIFICATE IV IN GOVERNMENT INVESTIGATIONS
This qualification covers the broad range of skills required to operate without supervision in a government investigations environment where an individual is required to plan, initiate, conduct and finalise an investigation.
PSP50416 DIPLOMA OF GOVERNMENT INVESTIGATIONS
This qualification covers the competencies required by a person responsible for the coordination and conduct of investigations, and managing investigative processes within an organisation.
BSB40520 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT
This qualification covers the competencies required by a person responsible for the coordination and conduct of investigations, and managing investigative processes within an organisation.
Articles & News
We offer a wide range of short courses which provide expert training in all areas of workplace behaviour management.
Interviewing in Sexual Harassment Investigations
Sexual harassment investigations can be harrowing and difficult even for seasoned investigators. Apart from the challenging human side of things, the new legislative definition of sexual harassment does not serve…
How to Structure an Allegation
The quality of an allegation can make or break your investigation, and the resulting disciplinary or industrial outcomes. We strongly encourage peer review of your allegations before they are issued,…
Analysing “He said, She said” Evidence with a Trauma-Informed Lens
In almost every investigation class, we hear the classic question: what do you do with a “he said, she said”? The reason for this is that most learners have had…
Wise Workplace Training 2022 calendar out now!
Hello learners! We are pleased to announce that our calendar of public short course training sessions for next year is now online. View it here, and check out our exciting…
Unfair Dismissal in Queensland
Unfair Dismissal Vince Scopelliti – Monday, August 02, 2021 A QLD Worker has won an #UnfairDismissal case after being terminated by his employer for refusing to carry out work that…
Our Mission
- Deliver high quality education and training using a dedicated team of professional trainers.
- Enable students to become more professionally accomplished for better employment opportunities.
Our Core Values
We Care
We respect and value our colleagues and stakeholders equally and treat them with fairness, courtesy and sensitivity. We strive to be responsible citizens and lead by example.
We Say It How It Is
We are passionate about integrity and are transparent to ensure clarity in our message. We provide honest commentary of our processes, our approach and expected outcomes without fear or favour.
We Work As A Team
We collaborate by continually seeking contribution and feedback within our own organisation, with our industry peers and our valued partners whilst sharing our learnings.
We Challenge
We are innovators with a driven desire to understand needs. We continually investigate, think outside of the box, test and deliver the most effective solutions. We stretch beyond our comfort zone to continually develop and improve.
We Make A Difference
We endeavour to make every interaction memorable and useful by being resourceful problem solvers. We pride ourselves on delivering outcomes efficiently and effectively.
Ready to Get Started?
Our expert trainers from the industry are here to help you get career ready.