folks at table

In accordance with the requirements of the standards for RTOs 2015 (1.7), Wise Workplace Training determines the support needs of individual learners and provides access to the educational and support services necessary for the individual learner to meet the requirements of the courses/qualifications on our scope of registration.

Wise Workplace Training aims to uphold our commitment to providing a positive, safe, and learning environment conducive to student learning, development, and academic achievements.

Support services available to students are summarised below. The support framework includes –

Pre-enrolment support: career advice/counselling, clear information about the course enrolment procedures, and payment of fees

Teaching and learning support: induction and orientation to the course and to online learning, communication strategies (including processes to keep students in touch with each other and with staff), access to study and research skills (time management, learning-to-learn skills/independent learning skills), information literacy, and using the web to access information, general learning support, and providing access to learning resources.

Technical support: IT support to provide students with a range of options to access assistance including phone, fax, email, frequently asked questions, and helpdesks; provision of hardware and software support for students as well as ensuring that the systems function well, are easy to use and are reliable.


Student Wellbeing

Wise Workplace Training is committed to fostering an effective learning environment where every student feels safe and supported. Our student handbook and other policies provide mechanisms for academic, learning, welfare, and mental, physical and social wellbeing supports to assist learners with issues that may arise during their study.

Student Support Services may include (but are not limited to);

  • Study and learning support and study skills programs;
  • Language, Literacy, and Numeracy (LLN) programs or referrals to these programs;
  • Equipment, resources, tools, programs and direct support to facilitate accessibility;
  • Mediation and conflict support services;
  • Flexible scheduling and delivery of training and assessment;
  • Counselling services or referrals to these services;
  • Information technology (IT) support.

We recognise that each learner has unique needs, so please contact us to access wellbeing services to help you complete your studies and reach your academic goals.

If your wellbeing is at immediate risk, contact a medical professional for help, or access these public support services:


Beyond Blue

1800 Respect

Q Life

Reach Out Forums


Students with Disability

Wise Workplace Training acknowledges the Disability Discrimination Act 1992 and the Disability Standards for Education 2005, and our obligation as an education and training provider to support the right of students with disabilities to participate in educational programs on the same basis as students without disabilities. Wise Workplace Training shall ensure that appropriate student support services are available to assist all students in completing their studies and reaching their academic goals, according to our access policy.


Student Hardship

The requirements of study may present some students with hardship due to economic, social, or other difficulties. Where genuine hardship exists, a student may seek permission to review their workload or other related matters.

To make a request, a student will be required to provide a letter describing the reason for their hardship, and providing evidence. This may include:

Financial hardship: Financial documents, payslips, or bank statements that indicate financial status/concerned hardship;

Medical grounds:  Medical certificates stating nature and duration of the condition;

Family Situation: Doctor or Counsellor’s report or recommendation, external community/welfare agency recommendation

We will review the request, arrange any necessary discussions, and provide the required support through the supports identified above, internal or external referrals and advice. Visit the Student Handbook for more information, and check out these online resources:

National Debt Helpline

Money Smart


Career Development

Many  students start their studies with a broad career or professional goal in mind. However, sometimes it can be hard to understand the steps you need to take to achieve your objectives.

The Wise Workplace Training support team can provide you with basic guidance on:

  • Career planning
  • Decision making
  • Resume writing
  • Searching for jobs and opportunities that best meet your career objectives
  • Mapping skills and competencies to your desired job role
  • Course choice and changes
  • Understanding your options for further study and planning your study pathway

Book an appointment with our student support team to access these supports and start planning your career, or check out these public resources.

Youth Central – Career Counselling

Career Guidance – Good University Guide

Apprenticeship Support

Career Planning Tools

CICA – Career Planning and Job Search Resources

Create a Career Plan

Professional Development

Job Interviews – SEEK


Learning Pathways

Learning Pathways are formally approved links between courses and programs in the same or different areas of study. These allow you to enter and move between courses and programs to align with your professional development goals. You can also choose your own informal pathway.

Wise Workplace Training is committed to providing learning pathways, within and across sectors, to facilitate your choices and goals. This might include access to qualifications within the RTO, articulation arrangements, and/or credit granted within qualifications. Wise Workplace Training will continue to add to our learning offerings to provide you with even more choices.


Learning Support

For all students, Language, Literacy and Numeracy (LLN) are key skills underpinning vocational learning, the development of employability skills and workplace communication skills. For students who require LLN support, the course contents, mode of delivery, academic requirements, and many other issues can place them at risk of not achieving the requirements of their program or completing within the expected duration. Wise Workplace Training will, accordingly, provide ongoing academic support to students in form of LLN programs or referrals to these programs if needed, course progress intervention, and academic support for any student including scheduled learning and study support sessions.

Support for a student identified with LLN needs may include (but not limited to):

  • Recommendation to undertake an English language course prior to enrolling in a VET course;
  • Providing English language support concurrent with their studies
  • Providing access to English language resources
  • Monitoring progress and providing on-going support

LLN needs may be identified through pre-enrolment and pre-training assessments, during student orientation, and/or trainer/assessors’ recommendations.

When required, the following LLN strategies might include, but are not limited to:

  • Acknowledging a range of learning styles and adapting teaching strategies to reflect the needs of students
  • Regularly reviewing course content
  • Developing notetaking and assignment writing skills in students
  • Allowing additional time to complete tasks

If needed, Wise Workplace Training shall organise external referrals/tools for LLN testing. Where needed, Wise Workplace Training will use a TESOL qualified English teacher to determine English language needs and provide on-going in-house support.

Wise Workplace Training is guided by a range of policies to support students through their studies and address any LLN needs. We recognise that students come with a vast range of skills, experiences, motivations, and capacity to deal with the challenges required when commencing training. With this view, Wise will ensure that students are supported through the completion of their training in all aspects of Language, Literacy, and Numeracy.


Contact the Wise Workplace Training team for support with your learning progress.