This one-day program Complaints Handling equips participants with the essential knowledge and skills required to effectively manage complaints within an organization. Complaints play a crucial role in maintaining a healthy workplace and ensuring compliance with legislative obligations. By understanding the nuances of complaints, participants will be better prepared to address workplace misconduct and create a safer, more inclusive environment.

Learning Outcomes

At the end of this short course, participants will be able to:

  • Understand the role of complaints within an organisation
  • Know the definitions and legislative obligations in relation to workplace conduct
  • Receive, document and assess complaints to choose the appropriate pathway
  • Recognise issues of intersectionality and other risks in complaints handling
  • Recognise indicators, high-risk situations and the effects of culture on misconduct
  • Respond to disclosures in a safe and appropriate manner
  • Comply with workplace practices and obligations
  • Properly document complaints and reports
  • Maintain own wellbeing and support others using self-care, peer support and other techniques

Course Overview

Duration: One day 9:30 AM – 4:30 PM AEDT

Delivery Mode: In person or virtual workshop


Course fees

Public classes: Please contact us to express interest

Private classes: $2,500 per day (recommended class size from 4-25)

Course Entry Requirements

  • Must be 18 or more years old
  • Must have obtained an academic level of Year 12 or above or equivalent
  • Must meet course prerequisites and the requirements of our enrolment process

Training Dates

For a private class for 4 or more learners, please contact us directly to arrange any training dates, content, and delivery location at your convenience.

If you want undertake this course but don’t have 4 or more learners, please contact us to express your interest. We will notify you once there are enough interested learners to run a public cohort.

More Information

Please contact us for more information about Complaints Handling.