Male hand leading child, trust family concept

The ability to effectively, diligently and professionally investigate allegations or complaints relating to the abuse of vulnerable people in care is essential for the education, health, human services, disability and care sector.

Participants of this course will gain an understanding of the complaints and investigation process relevant to those investigating or managing investigators of reportable conduct matters affecting children, elderly people or people with a disability. The program includes end-to-end investigations process, and is tailored to focus on the regulatory scheme or environment of your choice:

  • Child safety standards
  • Reportable conduct scheme in your state or across multiple states
  • NDIS reportable incidents
  • Aged Care Quality incidents
  • Client Incident Management System incident investigations
  • or any combination of the above. Note that courses covering a wider remit may require more than 2 days. 

The course is suitable for new investigators or those with more experience, and offers a trauma-informed lens on investigations with significant focus on developing the skills to safely and sensitively interview vulnerable people, children and respondents.

Learning Outcomes

At the end of the short course, participants will be able to:

  • Respond to initial complaints and meet reporting obligations;
  • Understand the definitions and thresholds of your scheme
  • Conduct risk assessments on employees accused of misconduct;
  • Apply definitions to properly scope an investigation;
  • Manage a trauma-informed investigation process;
  • Investigate historical complaints;
  • Obtain information and liaise with other agencies, including regulatory bodies;
  • Investigate unexplained injuries or matters with no subject / respondent;
  • Investigate institutional abuse;
  • Ensure procedural fairness where there are conflicting rights and principles;
  • Manage support people and stakeholder expectations;
  • Understand how to work with stakeholders like support workers, interpreters, parents, carers and others in an investigation;
  • Develop terms of reference and allegations;
  • Plan an Investigation;
  • Conduct interviews with vulnerable people;
  • Use PEACE model and cognitive interviewing methods;
  • Understand the impacts of trauma, disability and youth on memory & perception;
  • Evaluate evidence in the light of individual capabilities;
  • Understand grooming behaviour and breaches of professional boundaries;
  • Collect and preserve relevant evidence;
  • Write clear logical reports which meet regulatory requirements;
  • Make sound decisions based on evidence
  • Deliver risk-based recommendations for actions following investigations

Course Overview

Duration: Two days 9:30 AM – 4:30 PM AEDT

Delivery Mode: In person or virtual workshop


Course Fees

Public classes: This course is recommended for private classes due to the broad variation in regulatory obligations of different organisations. However, you can write to us to express interest in a public cohort.

Private classes: $4,200 per day (class sizes from 4-22 learners).

Learners who enrol in our nationally accredited PSP40416 Certificate IV in Government Investigations within six months of completing this two-day course receive a (maximum) 25% discount, and may qualify for recognition of prior learning and/or credit towards the certificate. Learners wishing to take up this opportunity are advised to retain records of their attendance and their activities completed during the class.

Course Entry Requirements

  • Must be 18 or more years old
  • Must have obtained an academic level of Year 12 or above or equivalent
  • Must meet course prerequisites and the requirements of our enrolment process

Training dates

For a private course for 4 or more learners, please contact us directly to arrange any training dates, content, delivery location at your convenience.

If you want to undertake this course but don’t have 4 or more learners, please contact us to express your interest. We will notify you once there are enough interested learners to run a public cohort.

An important note: during 2024, all public courses will be delivered online using Zoom

More information

Contact us for more information about Investigating Abuse in Care.