How to Action a Complaint

Good leaders and organisations want to support complainants, and take their complaints seriously. But not every complaint has the same seriousness, actionability, or ring of truth to easily reach consensus on the appropriate workplace response. How can you filter the substantive issues from perceived issues, while bringing all your decision-makers and managers along for the…

How to Structure an Allegation

The quality of an allegation can make or break your investigation, and the resulting disciplinary or industrial outcomes. We strongly encourage peer review of your allegations before they are issued, but even if you’re working alone this checklist will help you produce quality allegations in every case. Have you got your language and structure right?…