Fighting Age Discrimination in the Workplace

  At any given time, there are multiple generations operating in the workforce: new starters, more established professionals and those heading towards retirement. While this can create a diverse positive workplace, where a range of different experiences, attitudes and learnings can be shared, it also creates a possible environment for age discrimination. Age discrimination can […]

Grooming, or an Error in Judgment?

  No employer likes to think that one of their staff members might deal inappropriately with a client, or even could possibly commit a criminal act. But all employers need to be aware of the potential for professional boundaries to be crossed in these ways. This is particularly important for organisations that work directly with […]

Investigating Complaints of Abuse by Carers

When vulnerable individuals in our society are subjected to abuse by their carers, our response as a community is understandably one of outrage. It seems beyond belief that this could happen. But the sad reality is that some individuals within aged care facilities, disability care contexts, at home or in childcare centres can face abuse […]

How to Handle Complaints in the Aged Care Sector

With Australia’s aging population, it comes as no surprise that the demand for various aged care services continues to escalate. It is also somewhat inevitable that complaints will rise, as aged clients and their loved ones navigate their expectations and emotions in a relatively challenging time. We examine the latest work of the aged care […]