It goes without saying that injuries occur in all workplaces, not just the community sector. Yet there are certain unexplained injuries within care environments that should receive particular attention. We set out our top three 3 tips for investigators when confronted with an unexplained injury allegation in aged or disability care contexts. 1. […]
The CFA dispute between paid and unpaid volunteers has been a salutary tale for any Australian organisation with a mix of volunteers and paid workers. In many cases, these groups work together in relative harmony. After all, paid staff and volunteers tend to share similar values and goals in these workplaces. But how, when and […]
We’re all guilty of it: we ask a question that we don’t really expect to be answered in full. We’ve been socialised to do this; “how’s it going?” really means “I see you.” The usual answer “good” completes the interaction, but often isn’t even true! Investigators have to learn to listen. And listening well means […]
Workplace mediations can be valuable tools for expelling conflict from the workplace without resorting to litigation. There are many possibilities for their use, including resolving conflicts between employees, managing an employee’s work performance, and introducing operational changes. But mediations can swiftly sail into hot water when one of the parties becomes difficult to deal with. […]
Choosing an investigator to conduct your workplace investigation can be a complex task. Do you look internally or externally? What are the features of a high-quality workplace investigator? And what common problems can arise along the way? Common issues that employers should consider include: How confidentiality and fairness are to be balanced. How quality will […]
How to Stop Workplace Bullying in its Tracks Workplace bullying is an enormous problem, which can be very difficult to manage effectively. Not only does the victim experience high levels of stress, but bullying can cause a loss of productivity, and prevent staff from being able to work together. It can also result in more […]
The High Cost of Employee Theft: Is it Happening to You? It can be a shock to discover that theft is occurring in your workplace. Each of your staff may have shone at recruitment, with no visible trust issues apparent. So how can we reconcile our valuable personnel with the fact that theft regularly occurs […]