So You’ve Been Accused of Bullying – What Now?

The issue of workplace bullying is much more openly discussed these days, and most employees are aware that they can make a formal complaint to their employers and have the matter investigated – with appropriate resolution to follow. But what happens if you are not the victim, but instead have been accused of being the […]

Liability for Volunteers: The Question of Workers Compensation

Workers compensation is one of those central issues that necessarily impacts upon the thinking and planning of Australian employers. To use the old phrase – “accidents happen.” And indeed, it is this inevitability that leads to the simple, no-fault basis of most Australian statutory workers’ compensation schemes. Yet workers compensation is a variable beast, and […]

How to Handle Complaints in the Aged Care Sector

With Australia’s aging population, it comes as no surprise that the demand for various aged care services continues to escalate. It is also somewhat inevitable that complaints will rise, as aged clients and their loved ones navigate their expectations and emotions in a relatively challenging time. We examine the latest work of the aged care […]

The External Investigation Process

  Workplace misconduct, bullying and harassment are surprisingly common among Australian organisations. Although many problems can be managed and resolved through in house human resources and management, sometimes hiring an external investigator is the best option. A good workplace investigation follows a series of steps to ensure a fair outcome for everyone and an unbiased […]

Investigation ‘bungled’ in sexual harassment case

By ALISON PAGE, Legal Counsel – Earlier this year, the Queensland Civil and Administrative Tribunal determined a sexual harassment case in which the Tribunal member described the employer’s initial investigation as ‘bungled’.* The Tribunal accepted that the HR department was hard pressed, understaffed and overworked. However, the cautionary tale from this case is that this […]