How to Handle Complaints in the Aged Care Sector

With Australia’s aging population, it comes as no surprise that the demand for various aged care services continues to escalate. It is also somewhat inevitable that complaints will rise, as aged clients and their loved ones navigate their expectations and emotions in a relatively challenging time. We examine the latest work of the aged care […]

6 Pillars of an Effective Fraud Prevention Program

  Fraud is enormously detrimental to Australian organisations, with KPMG putting the average cost of each case in 2015 at $1.4 million. There can be a number of reasons why an employee commits fraud, such as personal financial pressures, personality traits, rationalisation, and opportunity. Since it’s fairly impossible to control other people’s personalities, thoughts and […]

Can Workplace Corruption be Stopped?

  By Andrew Hedges Can workplace corruption be halted? Is there a way to stop workplace corruption from mushrooming or thriving? It obviously has to trickle from the top down, so managers and supervisors need to be made aware of their role in changing the culture. If there is a real desire to tackle workplace […]

Our tradition of whistle blowing

  By Andrew Hedges Whistle blowing is a part of who we are Australia is no stranger to a tradition of whistle blowing and it comes in various forms. They can be individuals who speak out against fraud, wrongdoing, illegal activities and corruption in the workplace. But, while that whistle blowing tradition has probably been […]