Eden has over a decade of experience in investigations across the disability, child safety and insurance sectors. Eden has been our Training and Development Manager for the past 3 years focussing on trauma-informed offerings as well as specialised investigation frameworks.

Professional Distance and Conflict of Interest at Work

  During the seventies and eighties, organisations started to realise that the improper use of power and authority and undeclared and/or ineffectively managed conflicts of interest, posed a significant risk to their integrity and public trust. The requirement for ethical business dealings focuses the spotlight on conflicts of interests and the factors involved in creating […]

Document Examiners: When to Make Use of Them

  Should the outcome of a workplace investigation be taken on review, the integrity of the evidence, amongst other aspects, will come under scrutiny. In cases where documentary evidence is relevant, it can be valuable to present expert evidence or obtain an opinion from a document examiner. But as a recent NSW case involving document […]

What Evidence Should Be in a Workplace Investigation Report?

  In every workplace, there will eventually be a situation where an investigation needs to be carried out into an employee’s compliant or conduct. One of the most crucial aspects of conducting workplace investigations includes preparing an investigation report which can be relied upon for any future purpose, including carrying out and implementing disciplinary action […]

Complaints Management Under the NDIS

  The National Disability Insurance Scheme (NDIS) was introduced in mid-2013 to facilitate a support system for disabled Australians. In many ways, this has begun to streamline and simplify the process whereby many thousands of Australians under the age of 65, who have sustained a permanent and residual disability, are able to access healthcare services. […]

Performance Management to Avoid Bullying Complaints

  Staff who are subject to increased employer supervision or performance management may feel that they are being personally victimised, attacked or even bullied. It may be difficult to distinguish between reasonable performance management and bullying, especially when the worker involved is sensitive by nature, has personal stress factors, fails to acknowledge their own performance […]